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If a pet's coat is matted, Sudzy Pets will attempt to brush out the matts. If brushing out the matts cannot be performed without causing harm to the pet, a Sudzy Pets associate will advise the owner of available options.
If a pet requires special treatment or handling, it is the responsibility of the pet owner to notify Sudzy Pets prior to any grooming services being performed.
Many health issues — including but not limited to heart and kidney disease, liver disorders, or seizures — can be aggravated or become emergent by the stress of grooming. Sudzy Pets will not be held responsible for any reactions to the grooming process.
In the event of a health emergency, Sudzy Pets will seek medical attention for the pet. Sudzy Pets will not be held responsible for any injuries that occur while the pet is under the care of a veterinarian.
If a pet is presented for grooming services with fleas, ticks, or other parasites, Sudzy Pets will use a special flea and tick shampoo. The customer will be responsible for any additional charges associated with the flea and tick bath. This service is not a guarantee that a pet will remain free of fleas and ticks, and the bath is not meant to replace active flea and tick management options.
If a pet is presented for grooming services with fleas in one of the mobile grooming vans, no grooming services will be performed and the pet will be returned to the owner. Flea shampoos are only available in a Sudzy Pets salon. A $35.00 fee will be charged for each pet presented with fleas.
A current, valid rabies vaccination is required for each pet receiving grooming services. All customers are required to provide the rabies vaccine expiration date and veterinarian's name prior to any grooming services being performed.
Sudzy Pets accepts cash, checks, and all major credit cards. All payments are due at the time of service. Sudzy Pets will assess an additional $35.00 fee for any check returned as not payable for any reason.
All missed and canceled appointments are subject to a $45.00 cancellation fee. Repeated cancellations or missed appointments may result in Sudzy Pets requiring a non-refundable payment prior to booking future grooming services.
By signing below, I acknowledge that I have read, understand, and agree to all of the above policies and terms of service. I authorize Sudzy Pets to perform the requested grooming services on my pet.